Docs / SLA
What you can count on, in writing.
Free tier is best-effort. Paid tiers carry credit-backed SLAs.
| Tier | Monthly uptime | Credit on miss | Support response |
|---|---|---|---|
| Free | best-effort | — | community |
| Pro | 99.5% | 10% of monthly bill | 24h email |
| Business | 99.9% | 25% of monthly bill | 4h email + Slack |
| Enterprise | 99.95% | 50% of monthly bill, contractually | 1h via TAM |